You can contact DionWired online via the following methods:

Online Shopping Call Centre
0861 426323 (Mon – Fri 8am-8pm, Sat & Sun 12pm-4pm)
or email us: websupport@dionwired.co.za

General Enquiries (non Web)
0861 392273
Email: service@dionwired.co.za

Complaints/Compliments
Call: 0861 39 2273

DionWired Card Enquiries
Email: contactus@rcsgroup.co.za
Call: 0861 00 22 33

Dionsure Warranty Extensions
Call: 0800 00 44 45

We currently only deliver to the Gauteng region. You can check if your postal code falls within our delivery zones.

We plan on extending our service to all provinces in South Africa during 2012.

- Small items (all items up to 30kg, including TVs) : R55,00
- Large items (all items above 30kg, including large appliances such as fridges, Freezers, Washing Machines, Tumble Dryers and Dishwashers): R220,00

The delivery cost will automatically be calculated based on the contents of your basket. The maximum delivery cost will be R220,00.

** At certain times of year we may offer a free delivery service or free delivery based on a certain spend, subscribe to our weekly newsletter to hear about our promotions and offers.

We only accept payment via:
• Visa & MasterCard or
• EFT (Electronic Funds Transfer).

Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

ABOUT SSL CERTIFICATES

If you have selected pay via EFT on our website please login to your Bank online to make payment, our banking details are as follows:
Bank Name: ABSA
Account Name: DionWired Online
Account Number: 4075782728
Branch Code: 630718
Branch Name: Field Street
Reference: Surname + web order number, copy to eft@dionwired.co.za

Depending on your bank, payment may take up to 2 working days to clear, we will only dispatch your order once the funds have cleared.

Yes. If you are not happy with your purchase you have up to 10 days to return it to any of our stores for full refund.
• Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our Call Centre will then oversee the refund process.

• Orders may only be refunded to the Credit Card they were purchased on.
Our delivery fee is non refundable unless otherwise stated.

If you are unable to return your item to store or for any particular reason; please contact our call centre to arrange for collection. Collection fees will apply as follows:
- Small items (all items up to 30kg, includes TVs) : R55,00
- Large items (Fridges, stoves, dishwashers, washing machines, tumble dryers): R220,00

No. Unfortunately we do not offer Gift Card purchases online as yet. Please visit your nearest store for Gift Card purchases.

The SABC requires a valid TV license as well as a copy of the license holders SA ID for all TV purchases within South Africa. Please contact our call center for more info on TV purchases.

We aim to ensure your security whilst shopping with us online, we require either your ID number or Passport number as part of the ordering process for authentication purposes should you contact our Call Centre

Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa".

The 3D-Secure refers to three domains involved in the security they are

• the Acquiring or Merchant's bank
• the Card Association's financial networks ie Mastercard and Visa
• the Issuing or Cardholder's bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

Virtual Card Services is compliant and in fact was the first South African payment gateway to be certified by both Mastercard and Visa for 3D-Secure transactions through First National Bank, Standard Bank and ABSA.
The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.

Please choose the bank that your credit card was issued by:
Further information can be obtained from the associations.

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