Frequently Asked Questions
How do I contact DionWired Online?
Online Shopping Call Centre
0861 426323 (Mon – Fri 8am-8pm, Sat & Sun 8am-12pm)
or email us: firstname.lastname@example.org
General Enquiries (non Web)
Call: 0861 39 2273
DionWired Card Enquiries
Call: 0861 00 22 33
Dionsure Warranty Extensions
Call: 0800 00 44 45
Where do you deliver?
We do not currently deliver internationally or allow international ordering (foreign credit cards) for SA delivery.
If your suburb is not currently covered by us, please don’t hesitate to contact our Call Centre on 0861 426 323, for further assistance.
What are the delivery costs?
The majority of orders are delivered in 3-5 working days, outlying areas may take 5-7 days.
What payment types do you accept?
• Visa & MasterCard or
• EFT (Electronic Funds Transfer).
Are my credit card details safe?
ABOUT SSL CERTIFICATES
How do I make an EFT payment?
If you have selected pay via EFT on our website please login to your Bank online to make payment, our banking details are as follows:
Bank Name: ABSA
Account Name: DionWired Online
Account Number: 4075782728
Branch Code: 630718
Branch Name: Field Street
Reference: Surname + web order number, copy to email@example.com
Depending on your bank, payment may take up to 2 working days to clear, we will only dispatch your order once the funds have cleared.
Can I return online purchases?
• Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our Call Centre will then oversee the refund process.
• Orders may only be refunded to the Credit Card they were purchased on.
Our delivery fee is non refundable unless otherwise stated.
If you are unable to return your item to store or for any particular reason; please contact our call centre to arrange for collection. Collection fees may apply.
Can I buy Gift Vouchers online?
Why do you require a TV license and copy of ID for the purchasing of a TV?
Why do you need my ID or Passport number during the ordering process?
What web browsers do you support?
What is 3D Secure?
The 3D-Secure refers to three domains involved in the security they are
- the Acquiring or Merchant's bank
- the Card Association's financial networks ie Mastercard and Visa
- the Issuing or Cardholder's bank.
Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.
Virtual Card Services is compliant and in fact was the first South African payment gateway to be certified by both Mastercard and Visa for 3D-Secure transactions through First National Bank, Standard Bank and ABSA.
The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.