Nationwide Delivery

Frequently Asked Questions

How do I contact DionWired Online?
You can contact DionWired Online via the following methods:

Online Shopping Call Centre
0861 426323 (Mon – Fri 8am-6pm, excluding weekends and Public Holidays)
or email us: [email protected]

General Enquiries (non Web-related)
0861 392273
Email: [email protected]

Complaints/Compliments
Call: 0861 39 2273

DionWired Card Enquiries
Email: [email protected]
Call: 0861 00 22 33

Dionsure Warranty Extensions
Call: 0800 00 44 45
Where do you deliver?
We now deliver to the majority of South African addresses.
We do not currently deliver internationally. We do accept international ordering (payment by foreign credit cards (Master Card / VISA) from certain countries) for delivery within South Africa.
If your suburb is not currently covered by us, please don’t hesitate to contact our Call Centre on 0861 426 323, for further assistance.
What are the delivery costs?
Free delivery promotions are limited to web orders only. 
Express delivery 

Within 2 working days (from invoice) to central areas, from R100 - R600 depending on the item(s) purchased.

Standard delivery
Within 3 - 7 working days (from invoice), from R60 – R700 depending on the item(s) purchased and your delivery location. 

What payment types do you accept?
We only accept payment via:
• Visa & MasterCard or
• EFT (Electronic Funds Transfer).
Are my credit card details safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

ABOUT SSL CERTIFICATES
How do I make an EFT payment?

If you have selected pay via EFT on our website please login to your Bank online to make payment, our banking details are as follows:
Bank Name: ABSA
Account Name: DionWired Online
Account Number: 4075782728
Branch Code: 630718
Branch Name: Field Street
Reference: Surname + web order number, copy to [email protected]

Depending on your bank, payment may take up to 2 working days to clear, we will only dispatch your order once the funds have cleared.

Can I return online purchases?

Yes. If you are not happy with your purchase you have up to 7 days to return it to any of our stores for full refund.
• Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our Call Centre will then oversee the refund process.

• Orders may only be refunded to the Credit Card they were purchased on.

Orders for software, music, movies, games and dvd's must be in original, unopened packaging; items must be unopened and unused.

Our delivery fee is non refundable unless otherwise stated.

If you are unable to return your item to store or for any particular reason; please contact our call centre to arrange for collection. Collection fees may apply.

It is the customers responsibility to inspect their order on delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.

Can I buy Gift Vouchers online?
No. Unfortunately we do not offer Gift Card purchases online as yet. Please visit your nearest store for Gift Card purchases.
Why do you require a TV license and copy of ID for the purchasing of a TV?
The SABC requires a valid TV license as well as a copy of the license holders SA ID for all TV purchases within South Africa. Please contact our call center for more info on TV purchases.
Why do you need my ID or Passport number during the ordering process?
We aim to ensure your security whilst shopping with us online, we require either your ID number or Passport number as part of the ordering process for authentication purposes should you contact our Call Centre
What web browsers do you support?
Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)
What is 3D Secure?
3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa".

The 3D-Secure refers to three domains involved in the security they are
  • the Acquiring or Merchant's bank
  • the Card Association's financial networks ie Mastercard and Visa
  • the Issuing or Cardholder's bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.

The following are links to the 3D Secure activation (and enrolment) pages provide by your bank.

Please choose the bank that your credit card was issued by:
for more Information click
to register for 3DSecure and activate your card
 
Further information can be obtained from the associations.
  • MasterCard SecureCode
  • Verified by VISA